Terms & Conditions

Cityride Rental Terms and Conditions:

1. General
Any adjustment or changes to the reservation may result in a change in rate.
Online rates and terms will not apply and cannot be used in conjunction with any local promotions, corporate, walk-in or contracted car hire rates. Promotional rates booked online are subject to certain additional terms and conditions as stated against that promotion.
The Hirer of the car should be at least 21 years of age with a credit card and a valid driving license. The Company does not guarantee make or model against any reservation. Should the specific car group/make/model not be available at the point of pick-up, the Company reserves the right to offer an alternate make/model within the same group.
This booking confirmation advise will stand cancelled if the Hirer fails to pick-up their reserved vehicle from the Cityride office at the designated time on the booking. Unlimited kilometres is provided within Lagos only.
Driving is on the right side of the road.
Reservations booked online will not be eligible for Frequent flyer miles/points.
All additional coverages and charges such as Personal Accident Insurance (PAI), traffic-parking or driving fines, Petrol and Re-fuling charges, Road-Tolls, Airport Parking, One-Way Drop Charge, Baby Seats, Deliveries and Collections charges will be extra.
Vehicle should be returned with the same fuel level as given or refueling charge will apply.
2. Credit Card Information
A credit card is requested at the time of booking to guarantee the reservation however please note, no pre-authorization will be made at the point of booking. On commencement of rental, a signed credit card imprint will be taken and a pre-authorization will be processed in the amount of the estimated total charges at time of rental pick-up. The credit card and driving license must be in the name of the person reserving the car. Credit cards accepted are as follows: MasterCard, Visa, and E-Transact. All charges pertaining to the rental will be charged to the credit card including rental or additional day charges, optional charges (such as traffic, driving or parking fines or violation including a 10% service fee, road-toll, insurance excess, damage or repair costs, petrol, baby-seats, delivery and collection charges, one-way rates, airport parking or other charges posted at any later time pertaining to the rental agreement. These will be automatically charged to the credit card of the hirer.

The Hirer irrevocably accepts to pay and settle all charges pertaining to the car hire to Cityride Transports (the Company) on or before return of the car. In the event of open ended monthly agreement from month to month, the Hirer agrees to settle the monthly charge at the expiry of every 30 days from the commencement date stipulated on the agreement, failing which the hirer authorizes the Company to debit the monthly charge on the credit card mentioned on the Rental Contract including all charges for any extension beyond the hire agreement due date, set out in the schedule of charges or till the time the vehicle is actually returned, whichever is later.

3. Driving License
The Hirer should have a valid original driving license in their own name from resident country for a minimum of period of 1 year. Passport holders from UK, USA, France, Belgium, Holland, Switzerland, Denmark, Germany, Italy, Sweden, Greece, Austria, Ireland, Spain, Norway, Canada, Poland, Finland, Republic of South Africa, Australia, New Zealand, Romania, are allowed to rent a vehicle in the Nigeria while on visit/transit/or tourist visa, based on their original driving licenses issued from the above countries. Visitors from Republic of Korea, Japan, Turkey and Greece are required to get an English translation of their license from their Embassy/or Counsulate here in the United Arab Emirates prior to renting a vehicle. For Passport holders of all other countries it is mandatory that they must produce a valid International Driving License or a temporary driving permit from the nearest Traffic Department here in Nigeria prior to renting a vehicle.
4. Insurance Coverages
Theft-Protection & Third Party Liability
Theft-Protection and third-party liability is included in rates. Hirers are advised that in the event of theft/ accident and /or damage to the rental car, they must obtain and produce a valid Police Report. All claims are subject to Nigeria court verdict.Hirer’s are being advised that  it is prohibitive to drive under the influence of alcohol, drugs or any other intoxicating substance and therefore all costs including any third-party, resulting from a damage or accident due to the influence of alcohol, drugs, or intoxicating substance will be to the Hirer’s account. In such instance, all insurances will stand void.
5. Insurance Excess/Deductible
The Hirer will be responsible to settle the Insurance Excess or deductible amount listed on the Vehicle Hire Agreement in the event of any damage or loss (including fire and theft) caused to the vehicle provided it is used, operated or driven in conformity with the Vehicle Hire Agreement.

Certain contracted tour rates may include Collision or Loss Damage Waiver but the minimum deductible will apply as listed on the Vehicle Hire Agreement.

6. Mileage/Territorial Restrictions
Unlimited km for daily and weekly rentals. 5000km for monthly rentals.
7. Accidents/Damages to the motor vehicle
In the event of any accident or damage, the Hirer should not remove the vehicle without informing the police and obtaining a police report. In the event of any accident or damage, the Hirer will be responsible to settle the Insurance Excess amount indicated on the Rental Contract provided a Police Report is submitted.

Failure to obtain a police report will render the Hirer responsible for all damages and repair costs including loss of use as insurance company will not compensate the Company without this report.

8. Unless inconsistent with the context hereof, the term “motor vehicle” shall mean the motor vehicle hereby hired and described over-leaf together with all accessories thereto.
9. The Hirer hereby acknowledges that the vehicle was delivered to him in good and roadworthy condition by the Company with air-conditioning working properly and that the radiator and oil reservoir of the vehicle were full. The Hirer hereby undertakes:

  • to use and maintain the vehicle and at the termination of the period of hire, return it to the Company in the same good and roadworthy order and condition, as when delivered to him.
  • To keep sufficient water and oil in the vehicle.
  • Whilst the vehicle is in his / her possession, to supply all petrol and oil necessary to keep the vehicle operational at his/her own cost and expense.
  • The Hirer hereby undertakes to deliver the vehicle to the Company after completion of every 5000 Kms for lubrication service or should the Hirer not do so, to satisfy the company that such service has been duly carried out every 5000 Kms.
  • To re-deliver the vehicle to the Company with its petrol and oil reservoirs full.
  • To compensate the company for all losses including loss which the Company may suffer as a result of his failure to comply with his obligations in terms of this clause.
10. Should any mechanical fault occur to the vehicle itself during the hire period, the Hirer shall immediately deliver the vehicle to the Company for repairs. The Hirer acknowledges that he/she will bear the cost of any repair work done or put in hand by him without the prior consent of the Company.
11. Should the vehicle be damaged in any way whatsoever during the period of this agreement

  • The company shall be entitled immediately to take possession of the vehicle and put in hand any necessary repair work without prejudice to any right which the Company may have against the Hirer for damages.
    In such an event, the period of hire shall be deemed to continue and the Hirer shall be obliged to pay the Company the basic rental until the repairs have been completed.
  • If the damage arises out of any peril against which the vehicle is insured, the Hirer shall be responsible for the amount of such damage up to a maximum amount as mentioned on the Vehicle Hire Agreement provided, however, should compensation in respect of such damage not to be recoverable at law or should the company in its sole discretion decide that such compensation is not economically recoverable from any other person, the Hirer will be obliged to pay the Company the full amount of such compensation.
12. The Hirer shall indemnify the Company against all claims whatever and howsoever arising which may be made against the Company arising from the use of the vehicle or the manner of its driving while it is in the possession of the hirer in terms of this agreement.
13. The Hirer warrants and undertakes that:

  • he/she is duly licensed to drive the vehicle.
  • he/she will exhibit his license to the Company whenever the company so requires.
  • no person who is not duly licensed thereto will drive the vehicle.
  • Neither he/she nor any other person will use the vehicle for races, towing, competition of any sort or for the transport of merchandise or the transport of passengers for hire or in the course of business.
  • No articles which might cause damage to the vehicle or its upholstery shall be transported in the vehicle.
  • The vehicle would not be used for transporting liquor, drugs or any other contraband items or any other item prohibited by law.
14. The Hirer will not during the period of the rental sub-let the vehicle nor give up possession thereof.
15. The Hirer shall immediately advise the company of any fault in the vehicle or any accident in which it is involved or if the vehicle is stolen and shall further in such event complete such forms as may be required by the company and generally assist the company in any claim which the Company may make against its insurers arising out of any such accident or theft.
16. The Hirer warrants and represents all information given by him and statements made on the Vehicle Hire Agreement are true and correct and the Vehicle Hire Agreement is entered into upon the faith of such statements.
17. Should the Hirer commit any breach of any term of this Agreement or should any person during the period of hire use the vehicle in a manner which the Company considers prejudicial to its rights and interest therein, the Company will be entitled to cancel this agreement immediately and retake possession of the vehicle without prejudice to the rights of the company to claim the hire charges due in terms of this agreement and/or damages.
18. The Hirer hereby chooses domicillium citandi at executandi at this present residential address where all notices and processes may be served upon him.
19. The Hirer will be responsible for any loss and damage to the vehicle and any other third party loss or damage due to carrying / transporting contraband goods or any other prohibited items by law and for committing any illegal act / omission under the laws of Nigeria, where the vehicle is used by the hire.
20. The Company will not be responsible for any of the Hirer’s personal belongings left in the car.
21. The Hirer is liable for the value of the vehicle should it be stolen due to his negligence (not locking the vehicle, keeping key in the vehicle, etc.)
22. The Hirer will be liable to settle all parking charges levied upon the Company by the relevant authority.